Transparency matters to us. Here you'll find our Privacy Policy, Terms of Service, and other legal documents that govern our services.
Last updated: December 2024
Webhoster respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in e-commerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P).
In line with those guidelines, Webhoster would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as domain name registries.
This Privacy Policy describes the ways in which HOSTX Pty. Ltd. T/A Webhoster (ABN 97 681 924 201) will collect, use, disclose and keep secure the data you provide to us via telephone, email, mail or through our website.
When you complete an Online registration form through our website or register an account with us by email, mail or over the telephone, we ask you to provide personally identifiable billing information. This information includes:
We use your information to:
The information is only used by Webhoster staff located in Australia for the sole purpose of providing our business services.
We may disclose your information:
We have processes in place to ensure the security of your personal information, including encryption of all data when transferred to our service providers and limitations on access to personal information within our organisation.
Cookies are small pieces of information stored on your computer. We use both session ID (temporary) cookies and persistent cookies. Cookies allow you to login without having to type your login name each time. Most web browsers automatically accept cookies, but you can edit your browser options to block them. If you reject cookies, your access to some areas of our website may be limited.
You can request access to, and update, the personally identifiable information we have collected about you by contacting us at [email protected].
Last updated: December 2024
You agree to supply appropriate payment for the services received from Webhoster, in advance of the time period during which such services are provided. You agree that until and unless you notify Webhoster of your desire to cancel any or all services received, those services will be billed on a recurring basis.
Webhoster reserves the right to change the monthly payment amount and any other charges at any time.
IMPORTANT: Your use of the service is at your sole risk. Webhoster is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Webhoster servers.
Data, data backup(s) and the integrity of such backup(s) remain the account holders' responsibility at all times. If backup services are purchased through Webhoster, the account holder remains responsible for the integrity of the paid backup plan. It is recommended that the account holder test the backup service regularly.
Webhoster guarantees 99.9% network uptime for shared hosting and VPS services. Scheduled maintenance is excluded from uptime calculations. Service credits may be applied for verified downtime exceeding our SLA.
You are responsible for maintaining the security of your account credentials and all activities under your account. Notify us immediately of any unauthorized access.
Webhoster's liability is limited to the fees paid for services in the affected period. We are not liable for indirect, incidental, or consequential damages.
Violations of the Terms of Service will waive the refund policy.
Last updated: December 2024
The following content and activities are strictly prohibited on Webhoster services:
Zero tolerance for spam. Any account found sending spam will be immediately terminated without refund. Mailing lists must be opt-in only with proper unsubscribe functionality.
Shared hosting accounts should not consume excessive server resources to the detriment of other users. Accounts using excessive CPU, memory, or bandwidth may be asked to upgrade to VPS or dedicated solutions.
Violations may result in immediate suspension or termination without refund. We reserve the right to remove content or disable services that violate this policy. Webhoster reserves the right to revise its policies at any time without notice.
Last updated: December 2024
These are the standard terms and conditions for Website Design and Development and apply to all contracts and all work undertaken by Webhoster or Webhoster Development Partner company for Webhoster clients.
You must supply all materials and information required to complete the work. Such materials may include photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials, we have the right to extend any previously agreed deadlines.
We offer the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals and may charge for additional designs if you make a change to the original specification. Major deviations from the specification will be charged at the rate of $100.00 per hour.
On completion of the work, you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days. Any work not reported as unsatisfactory within the 7-day review period will be deemed approved. Once approved, work cannot subsequently be rejected.
You must obtain all necessary permissions for the use of all copy, graphic images, logos, names and trade marks that you supply to us. You must indemnify us from any claims related to the content of your website.
Once you have paid in full for our work, we grant you a license to use the website and its related software and contents for the life of the website.
We do not guarantee any specific position in search engine results for your website. We perform basic search engine optimisation according to current best practice.
You are responsible for maintaining your own backups with respect to your website. We will not be liable for restoring any client data except where such data loss arises from our negligence.
These terms and conditions are governed by the laws of Australia. You and Webhoster submit to the non-exclusive jurisdiction of the courts in Australia in relation to any dispute arising under these terms.
If you have questions about our policies or need clarification, our team is happy to help.