Simply choose a hosting plan that fits your needs, complete the signup process, and we'll set up your account instantly. You'll receive login details via email and can start building your website right away using cPanel or install WordPress with one click.

While you can use hosting without a domain (via temporary URL), we recommend registering a domain for your website. You can register a new domain during signup or transfer an existing one to us.

Your hosting account is activated instantly after payment. Within minutes, you'll have access to cPanel and can start uploading files or installing applications.

Yes! We offer free website migration for most hosting plans. Simply submit a support ticket after signing up, provide your current hosting details, and our team will handle the entire migration process.

NVMe (Non-Volatile Memory Express) is the fastest type of SSD storage available. It delivers up to 10x faster read/write speeds than traditional SSDs, meaning your website loads faster and databases perform better.

Absolutely! All our hosting plans support WordPress. You can install it with one click through Softaculous in cPanel, or choose our WordPress-optimised hosting for pre-configured performance.

Shared hosting means your site shares server resources with others—great for small sites. VPS (Virtual Servers) gives you dedicated resources and full root access—better for high-traffic sites or custom applications.

Yes! Every hosting plan includes a free SSL certificate. Your site will show the secure padlock icon and use HTTPS automatically. Premium SSL certificates are also available for additional validation.

We accept Visa, Mastercard, American Express, PayPal, and direct bank transfer. All prices are in Australian dollars and include GST.

Yes! All hosting plans come with a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll refund your hosting fees—no questions asked.

Definitely. You can upgrade your hosting plan at any time through your client area. We'll prorate the difference so you only pay for what you use.

You can cancel anytime through your client area or by contacting support. We don't believe in lock-in contracts—you're free to leave whenever you want.

We offer 24/7 support through our ticket system, knowledge base articles, and email. Business and higher plans include priority support with faster response times.

Yes! Our entire support team is based in Australia. You'll speak with real Australians who understand local business needs—no offshore call centres.

Standard support tickets are typically answered within 2-4 hours. Priority support (Business plans and above) get responses within 1 hour on average.

We primarily support hosting-related issues, but our team often helps with common website problems too. For complex development work, we can recommend our partner, Aussie Websites.